Shipping & Returns

Every piece is made to order, so it leaves production before it ships rather than sitting in a warehouse. Processing typically takes 2–5 business days, followed by 3–7 business days in transit within the US.

Shipping is complimentary on orders over $150. Below that, a flat $12 covers standard shipping. You’ll get a tracking link by email as soon as your order ships.

If your order includes multiple items, they may arrive in separate packages on separate days depending on where each piece is produced — that’s normal, not a mistake.

If something is wrong — misprinted, damaged, faulty, or a package that never arrives — tell us within 30 days and we’ll replace it or refund it. That one is on us. There’s nothing to send back; a photo is usually all it takes.

If the size is wrong, we’ll get you the right one. Email us and we’ll set up the replacement — you cover the piece itself, we’ll cover the shipping on it. Don’t post the first one back: there’s no shelf for it to return to and it would only be given away at the other end. Keep it, or pass it to someone it fits.

We don’t refund for a change of mind. Nothing here sits in stock waiting to be claimed — your piece was made because you asked for it, and it can’t be unmade. The size guide on every product page is the honest way to avoid this, and we’d rather you use it than find out afterwards.

Check your address at checkout. A package returned as undeliverable or left unclaimed has to be shipped a second time, and that trip isn’t free — we’ll email you before anything happens either way.

To start any of the above, email support@thehvnlystore.com with your order number and we’ll send next steps.

In the EU, the right of withdrawal under Article 16(c) of Directive 2011/83/EU does not apply to goods made to a consumer’s specification, which is everything sold here. Your rights where an item arrives faulty are untouched by that.