Support
Terms
Ordering
Placing an order is an offer to buy, and it is accepted when we send the confirmation email. Until then we may decline an order — a pricing error, a garment Printful has discontinued, or an address we cannot ship to.
Everything is made to order. Nothing sits in a warehouse waiting, which is why an order takes a few days in production before it ships.
Prices and payment
Prices are in US dollars and include neither shipping nor any duties. Shipping is free over $150 and a flat $12 below it. Payment is taken by Stripe at checkout.
If a price is listed wrongly we will tell you before charging you, and you can confirm at the right price or cancel.
Where we ship
We currently ship within the United States only. If your address is elsewhere, checkout will not accept it — not an oversight, just where the store stands today.
Returns
Thirty days to return anything unworn, unwashed, and in its original condition. Return shipping is on you unless the order arrived wrong or faulty, in which case it is on us and we will replace it.
Because each piece is printed for you specifically, we cannot restock a returned garment — so please check the size chart before ordering.
The designs
The HVNLY marks, artwork, and this site are ours. Buying a garment buys you the garment. It does not license the design for reproduction, resale as a print, or use as your own brand.
Liability
We stand behind what we make: if something arrives faulty we replace it or refund it. Beyond the value of the order itself, we are not liable for indirect or consequential loss. Nothing here limits rights you hold under applicable consumer law.
Anything unclear, ask us at support@thehvnlystore.com.